Careers
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| To apply for this job please click here |
| JOB TITLE | Spanish & French Rma Administrator |
| Department: | Operations Administration |
| Office: | Ireland HQ - Dublin |
| JOB PURPOSE | · Provide administration to the RMA process & related functions. |
REPORTING TO |
Operations Manager |
STAGE IN CREATIVE CAREER MAP | |
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Timely management of RMA requests and all related queries from the retailers in the Spanish speaking markets via phone, fax and email.
· Ensure adherence by the different retailers to the various returns processes and effectively communicate the different returns policies and requirements to the different retailers.
· Process and monitor Spanish retailer logistic activity, co-coordinating both inbound and outbound shipments with the respective carrier.
· Liaise with other departments in relation to any queries arising from retailers regarding returns.
· Process claims for lost product through shipping department.
· Manage POD (proof of delivery) requests
· Assist RMA in identifying unidentifiable (unsolicited) returns
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· Excellent PC skills to include the practical use of Lotus Notes databases, spreadsheets, web-sites and the Internet
· Spanish language fluency is essential with French.
· Excellent communication skills, both written and verbal
· Effective time management skills with an ability to work on own initiative
· Excellent attention to detail
· Good team player
· Excellent organizational skills and proven ability to handle multiple tasks/priorities
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· Leaving Certificate or equivalent
· Relevant third level qualification i.e. Commercial / Secretarial course (desirable)
· Excellent telephone and customer orientated manner
· Excellent PC typing skills and knowledge of email applications ( e.g. Lotus Notes).
· Knowledge MS Word and Excel essential.
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Note: As with all positions, due to the dynamic nature of Creative’s business, key responsibilities will evolve and change over time.
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